FAQ

When will my item be shipped?

We aim to shop orders between 1-3 business days. We do not ship on weekends. During the warmer months we tend to not post orders on Friday as we don’t want chocolates being held at the post office.

Where is it being shipped from?

We ship from our storeroom which is located in Albury, NSW.

How long will shipping take?

For estimated shipping times please visit Australia Post and enter the chosen address and sent from our store location at 519 Dean Street, Albury, NSW, 2640.

When will I receive my order if I have chosen local delivery?

We drop off orders between 5:30pm to 6pm within 1-3 business days. The day your order is packed, is the day we will deliver the order. We will contact you if needing to arrange an alternative time. 

What do we pack the orders in?

We reuse the boxes we get from our shipments to ensure we are limiting the amount of extra cardboard used. We also use shredded paper that we recycle from our store to pack with to secure items.

Where do I contact if I have a problem?

Please email us at modernboba@outlook.com if there are any questions or concerns. You can also message our facebook page and we will respond when we can.